Statistics reveal 8 out of 10 customers who receive poor service will not communicate their experience with the service provider and will never visit that business again.

How do you find out about your customers experience and satisfaction? The best way to do that is to ask them.

Ideas group customer engagement practice helps organizations improve their service by identifying the gaps in it and getting a better understanding of what their clients really feel about it.

The service starts with a customized mystery shopper activity that is linked to the organization standards of operations. The debrief is then followed by an action plan that will reinforce the good behaviors of managers and team members and eliminate the gaps to improve your bottom line activity.

Why are we different?

We customize each organization’s mystery shopping evaluation criteria to meet the goals and expectations they have established for their customers.

We select and train evaluators based on organizations typical customer profile. We review each evaluation before communicating back in a , comprehensive and timely manner.

The information gathered in the reports can often uncover poor employee service or inefficient practices. For this, organizations will be able to with the help of ideas group:

• Reward good performance
• Determine areas that need improvement
• Use the data gathered to develop an effective training program to ensure that each member of your team has the skills required to improve sales and customer service.

We will assess the reports with the organization, identify the learning needs and provide the required workshops for the development of the team in order to enhance their performance and therefore ensure customer engagement.