With the rise of the oil industry and the launch of mega projects, the Gulf Cooperation Council (GCC) states have become reliant on migrant workers, that in turn outnumbered indigenous citizens.
In the aim to decrease unemployment rates among the nationals, Governments of GCC states launched workforce nationalization programmes—the concept of reducing expatriate employment by bringing more citizens into the workplace. This nationalization process is known as Bahrainization in Bahrain, Kuwaitization in Kuwait, Omanization in Oman, Qatarization in Qatar, Saudization in Saudi Arabia, and Emiratization in the United Arab Emirates.
With those processes in place HR directors and managers started facing high amounts of pressure into getting their organizations in compliance with the local laws and regulation. That poses three main challenges:
1- Recruiting a pool of local talents that have the proper skills and are aligned with the organizational culture and values
2- Running a smooth human resources operation
2- Keeping focus on strategic goals and objectives
ideas group, in line with its purpose of facilitating and sustaining performance, launched in 2010 its Learning Business Process Outsourcing (LBPO) function, to assist the HR teams in maximizing their efficiency in running their training/L&D department. The BPO were developed with the GCC nationalization processes at the core. We wanted to find the best way to help our clients align with local rules and regulations while still focusing on strategic goals and objectives and maintaining a high performance workshforce.
Our clients chose to either outsource the whole learning & development/training function or to entrust us to run one of the below activities:
Business process change management, training needs analysis, learning and development design, course catalogue administration, L&D budgeting, event scheduling and logistics, evaluation and assessments, learning content development, workshop delivery, providers selection, performance management systems, strategy implementation, competency profiling, psychometrics profiling, organizational assessments, 360° feedback, assessment debriefs, succession planning design and implementation, and ROI on training.
As organizations find the need to focus on their core activities, “business process outsourcing” was found to be of a great efficiency in decreasing the cost of the learning function while increasing its link with organizational performance (ASTD).
By relieving our clients from the learning department operational duties they can focus on their recruitment activities and on reaching their human capital strategic goals. Alternatively by developing the pool of local talents, ideas groups helps organizations in developing their newcomers so they can be equipped with the tools, skills and mindsets to deliver high performance at work.
With a fully functional learning and development department that is based on ideas group long history in enabling learning capabilities, the clients are able to focus on their core activities and continue to deliver what they do best. Financially, the cost of outsourcing is by far more efficient than the cost of setting up the training department or any of the learning & Development core activities.